COVID-19 Strategy

      This was a birthday gift for my husband and we went along as a family and thoroughly enjoyed ourselves. My husband had the experience whilst my son and I sat... read more

    kfazackerley
    10/09/2019

      A superb experience, arrive a little early and spend half hour having a cuppa in the terminal building watching everything going on around this busy little airport, if you love... read more

    X530YEpaulr
    10/22/2020

      I got this experience as a birthday gift for my partner. What can i say, Rafa was brilliant and made the experience really special. He was so knowledgeable,... read more

    julie186363
    10/13/2020

Our COVID-19 plan of action & Additional Terms - Edited 01/11/2020

Our strategy for how to conduct experiences during the COVID-19 pandemic is subject to change. Please refer back to this page in the run up to your experience to find out what measures are in place.

From Thursday 5th November until Friday the 4th December our locations will be closed following government guidelines.

Any experiences that have been booked between this period will unfortunately need to be postponed to a later date. Our operations staff will contact you to rearrange.

We will keep a keen eye on the advice we are given from the government so that we can get back to operating as normal as possible in a safe and timely manner.

As and when we are back open and operating once more the following measures are in place…

With the COVID-19 pandemic still being at the forefront of the public’s mind we wanted to let you know about the measures we have put in place to ensure that your safety is paramount. Socially distancing wherever possible we can tell you that our 737 fixed base simulator is more than 1m from the co-pilot.

In order to correctly follow the governmental guidelines outlined, we plan to implement measures to follow social distancing and cleanliness. Please kindly read below what we ask of you along with how we plan to safeguard our visitors:

The above is subject to change depending on the decline or spread of the pandemic as I am sure you would expect.

We kindly ask that you continue to check back to this page for any changes which will have the last edited date at the top for your information.

Expiry for our experiences are set to 12 months from 1st Jan 2021. As a lot of the experiences we sell at the moment are for Christmas presents setting the expiry as 1st Jan 2022 felt like the best way to give the recipient the longest time to book their time with us. 

Our standard Terms & Conditions explain that there may be circumstances out of our control which will mean that an experience needs to be rescheduled. The virus very much falls into these circumstances and a refund will not be given if we are putting the safety of our customers and staff first. In fact, refunds will only be processed in the first 30 days after purchase. Full terms and conditions are also emailed to customers for their information after purchase.

Should the virus cause us to postpone your booking we will be offering extensions where needed with no additional fee to pay.

Should you have any further questions please contact our operations team on 01604 211 336 or email info@flightdeckexperience.co.uk They have been briefed as to the COVID-19 strategy for our customers health and hygiene whilst on one of our experiences and would be happy to help with any query.

We hope you are well and look forward to seeing you as you become the ‘pilot’ for your time with us.